When it’s time to make a service call for your LiftMaster garage door opener, the odds are that you’re already well past the do-it-yourself phase. When the garage door refuses to open, close or gets stuck in place, it’s important to find a reputable technician. Though LiftMaster is a highly trusted brand among manufacturers, their garage door openers may still require routine maintenance to avoid common problems.
How to Choose a Garage Door Service Technician
No matter the issue, it’s important to choose a reputable company that specializes in garage doors parts. Hiring an inexperienced technician can end up costing you time, money, and loads of patience.
- Read reviews: First, browse consumer-review sites like Yelp or the BBB. Be wary of companies with perfect reviews as they might not have been earned honestly. Narrow it down to a few companies and cross reference them with their social media sites. Unsatisfied customers are just as likely to post negative feedback on Facebook as they are Angie’s List.
- Get written estimates: Most companies are going to require a home visit to diagnose the malfunction since garage doors are comprised of a lot of hardware mixed with wireless technology. Standard estimates should have the prices in writing. Though it may be tempting to try and press an employee for information and quotes by phone, don’t trust the company that guarantees a fix or price without checking it out first.
- Make service a priority: While it may be tempting to go with the first company you find—especially if, for example, your garage door has broken right before a family vacation—resist the urge to settle for subpar customer service. If the technician is rude or resistant to answer questions (no matter how many you have), imagine how that behavior might translate to their quality of service. A good technician will offer same-day service for emergencies, arrive fully equipped for the job, and make sure your concerns are a priority.
- Insurance and licenses are mandatory: Last but not least, choose a garage door service technician with a valid license and active insurance. It might not seem important as long as they get the job done, but you must understand a lack of licensure and insurance can mean you’re liable if an accident occurs on your property. This pertinent information should be clearly displayed on their website and easy to verify should there be any doubt. Avoid hiring cheap, uninsured labor on sites like Craigslist.
By troubleshooting possible problems and researching reputable companies, you’ll feel prepared for the upcoming conversation with your technician and confident you’re being charged a fair price. To browse replacement LiftMaster garage door openers, new doors or to inquire about repairs in the Southern California or Dallas/Fort Worth Texas area, call Garage Door Medics at 1-844-293-3259.
Still having problems with your LiftMaster? Have one of our medics come to you for a free inspection!