COVID-19 Announcement to Customers
During this unprecedented time, we have implemented precautionary changes to our process to protect our customers and employees. Safety and customer care remains our number one priority. We’ve been serving our communities for over 30 years and we’re prepared to continue serving customers while being vigilant and aware of the situation regarding COVID-19.
The Garage Door Medics team will continue to remain open and providing 24/7 service calls.
Here is our plan to address concerns and questions that you may be asking at this time. Below are precautionary actions we’ve taken to adjust our process moving forward:
- We are encouraging customers to call us to troubleshoot garage door repair questions. We can always transfer you to an experienced technician who can walk you through common repairs over the phone.
- You may be asked to speak with your technician via phone or text message to communicate during service calls.
- We will be following recommended CDC protocol to maintain a safe work environment by washing hands regularly, using disinfectant wipes for work areas and in our trucks after each service call to the best of our ability.
- Customers are encouraged to save a payment method to your account or approve work estimates over the phone to eliminate usage of our service tablets.
- Obtaining signatures on our tablets are part of our normal estimate approval process. In order to reduce contact we will be suspending this requirement at this time you, verbal approvals with your technician over the phone will be implemented until further notice. You will be emailed all estimates and invoices as always.
We greatly appreciate our customers and team members here at Garage Door Medics. We understand the value of taking proper precautions to reduce the spread of COVID-19 so that our healthcare system is not overwhelmed. That being said, garage door emergencies happen everyday. We strive to be there for you when you need us most, as your trusted garage door company for life.
What Are Customers Are Saying
We have had the same technician (Lucas) come out to install a new motor and also make adjustments afterwards. Garage Door Medics is able to get us booked quickly and Lucas does an excellent job addressing all our questions and concerns. We highly recommend Garage Door Medics and Lucas.
Show MoreOlivia Do
Avi is very nice. He discovered the problems, discussed the options with us, and fixed everything quickly. Now it’s working great and quieter than it has been in years.
Show MoreKaren Corrigan
Pedro was amazing!! Great work installing the garage door, opener and excellent at explaining everything!
Show MoreMichael Hansson
This was a thoroughly great experience under the circumstances. Lance Thurlow was our tech and he was the epitome of professional. He immediately recognized the issues with our garage door and offered several solutions. He didn’t pressure us at all or try to upsale any of the products. He quoted a time for repair and finished sooner. He also did a thorough job of setting up the devices and providing us with hands on to do the same. I will definitely use this group again should the need arise and would recommend them to family and friends!!
Show MoreDavid Ciha
Fast service, great service and Lucas was very profesional and knowledgeable about their products. We are very thankfull for their service!
Show MoreOrna Yomtoubian
Our technician was very professional, knowledgeable and knew exactly what he needed to do to fix our garage.
Show MoreJulie Vargas
Avi was very professional knowledgeable. I would highly recommend his services.
Show MorePreston Dinard
Chris was a great guy who did a great job on the install of our new garage door. Very professional
Show MoreMike Becker
Excellent service on my new garage door motor and track !! Amazing !Lucas was super friendly , helpful and did a fantastic job I would highly recommend him to do your job ! Thank you !!!
Show MoreAnthony Lococo
Pedro is the best Garage Door Consultant we’ve ever had. Very thorough and helpful. Great service!
Show MoreSusan Budner
Lucas out to diagnose a door that was not closing correctly. He quickly had the issue resolved. Only paid the $99 service fee. Excellent customer service and very knowledgeable regarding his trade. I would recommend this company to anyone needing a good reliable garage door service!
Show MoreCorey Cheney
Lance was AMAZING! Friendly, knowledgeable, prompt and on time. 10/10 recommend the Garage Door Medics!
Show MoreKatherine Meza
Matt was very professional, arrived on time, identified the problem, and fixed it quickly. Highly recommend!
Show MoreLo Gin
Fantastic guy really knows his job
Show MoreDino Cresci
My service tech, Avi, was very professional and quick to come out to my house. He diagnosed the issue right away and had everything fixed in a few hours. Price seemed fair for the quality of service provided. I had a smooth experience, and I’d definitely recommend them to anyone.
Show MoreStephanie Judy